The Installation Playbook: Avoiding Patching Pitfalls and Delivering Changes with Confidence

Shipping updates shouldn’t feel risky, but for many teams, patching, upgrades, and hotfixes are still a source of uncertainty and rework.

In this session, we’ll break down the different types of software updates, why they exist, and when to use each one. We’ll explore the real world challenges teams face when creating and rolling out updates, from installer complexity and testing gaps to rollout impact and recovery when things go wrong.

This webinar is part of The Installation Playbook series: practical, technical sessions designed to help you build repeatable, reliable installation and update processes you can use release after release.

What you’ll learn:

• The differences between patches, updates, upgrades, and hotfixes — and when each approach makes sense
• What typically drives the need for updates, from security fixes to feature delivery and platform changes
• Common patching and update “gotchas” that cause install failures or user frustration
• How to plan updates to minimise risk to your user base and support rollback when needed
• Practical approaches to testing updates reliably before broad rollout
• How to think about update delivery as a repeatable, scalable process, not a one off task

This is a practical, experience‑driven discussion designed to help you sharpen decisions already underway — not start from scratch.

Who should attend:

• Installer engineers and build/release engineers responsible for creating patches and upgrades
• Development teams involved in shipping frequent product updates
• Release managers and DevOps teams looking to reduce update risk and rework
• Product teams responsible for update strategy and customer rollout experience
• Anyone working with InstallShield or similar tools who wants a clearer, more confident approach to updates