Software companies are moving to software-as-a-service (SaaS) faster than ever before. SaaS provides a better customer experience and represents how buyers want to buy today. Software companies should also not forget the long tail of their on-premises solutions that still deliver a good share of the overall revenue.
SaaS implementation is most successful when product managers and operations teams take a comprehensive look at their software offerings. The ultimate goal is to ensure that customers have an excellent overall experience.
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